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GameStop slams the brakes on its used game rental service

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GameStop PowerPass isn’t quite ready for showtime.

The video game retailer’s $60 subscription program has been placed on an indefinite hold just a few weeks after it was announced. The reason is unclear, but it sounds like a technical issue.

“We are working through some of the program limitations we have identified to ensure the PowerPass subscription service delivers an exceptional experience for our customers,” a spokesperson said in an email.

The program, as it was originally revealed, works like this: For $60 you get a 6-month rental subscription that allows you to visit any GameStop store and “rent” one of the used games in stock. There’s no additional charge on each rental, but you can only have one game checked out at a time. At the end of each 6-month subscription, you get to choose one used game to keep as your own.

The subscription is only available for GameStop Power-Up Rewards members, but that’s not much of a stumbling block: While there are paid tiers that offer additional benefits, there’s also a free base tier.

Technically, the PowerPass program had already kicked off by the time GameStop made the decision to temporarily shut it down. And while your subscription is technically now over if you’re one of those who signed up, it’s not all bad news.

“For those guests who have already purchased the service, we are allowing them to bring the pass and video game they have checked out, back to receive a full refund,” our GameStop spokesperson said. “In addition, we are allowing them to pick out any Pre-Owned video game for free.”

Not a bad deal, right? There’s no timing yet for the rental program’s return, but it doesn’t sound like GameStop has any intention of making the temporary hold more permanent.

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